How To Get Help

Step 1. Use The Help System.
Before you pick up the phone, please look in the instructions!
If your issue can't be resolved this way, go to step 2.

Step 2. Submit Support Request or eMail
This is the fastest and most efficient way to get assistance.
If you don't find a solution in the help topics or if you prefer to hire someone to set up your web site and/or to provide personal training, submit a support request. A technician will respond by email. Once your email address is in our system, you can send email directly to our support team. Response time by email is typically within a few hours during business days and within 24 hours on weekends & holidays. The secure contact form submissions and incoming email messages post directly to our virtual support desk.
All of our technicians are qualified to respond by email.

Step 3. Phone Support
If you need phone support, please submit a support request with your phone number and the best times to call. Someone will respond as soon as possible. Our phone number is listed in the contact confirmation page and not on the web site in general so that we may receive accurate contact information and start a service ticket for the phone call. Phone messages post directly to our service desk, which is the same place that form submissions and email are received.

New Feature Requests
We greatly appreciate your suggestions for improvements. Each new feature is carefully considered before adding to our development calendar. Each new version is developed and tested extensively before releasing to the public. This process ensures consistent reliability in the software and sustainability for our company. We are a software company selling a software product, not a custom development firm. We provide a free fully functional demo, which you can install and use for 30 days or longer. We do not customize the software for individual customers or work under contract.