How To Get Help

Step 1. Use The Help System.
Before you submit a support inquiry, please look in the instructions!
If your issue can't be resolved this way, go to step 2.

Step 2. Submit Support Request or Email
If you don't find a solution in the help topics or if you prefer to hire someone to set up your web site and/or to provide personal training, submit a support request. A technician will respond by email. Once your email address is in our system, you can send email directly to our support team. Response time by email is typically within a few hours during business days and within 24 hours on weekends & holidays. The contact form submissions and incoming email messages post directly to our virtual support desk.
All of our technicians are qualified to respond by email.

Note: we do not currently offer phone support!

New Feature Requests
We greatly appreciate your suggestions for improvements. Each new feature is carefully considered before adding to our development calendar. Each new version is developed and tested extensively before releasing to the public. If you need a feature added in a shorter amount of time, we can also offer paid custom development. Note that we can not offer exclusive ownership to this type of modification. Features developed this way that we still consider attractive to other users, will be added permanently to AShop, making your payment a contribution to the AShop user community.

We can also offer custom development or modification of other PHP scripts and help you install things like Wordpress, Dolphin, Joomla! or even other shopping carts.