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eMerchant Online Sales Office
Order Entry, Customer & Vendor Management,
Purchase Orders, Order Tracking, Vendor Bills
eMerchant is a multi-user
sales and order management system. It shares data with the automated
shopping cart, which handles online orders 24/7 PLUS it provides a work space where sales
people can login to manage messages, orders, vendors, purchase
orders, order tracking, and vendor bills. eMerchant is a
server based system and data can be easily accessed from multiple locations simultaneously using Internet browsers.
Cross-Platform & Multi-user - The program will run on most Linux, Unix, FreeBSD, NetBSD, and Windows servers. It is a complete
online sales and order management solution, which can be accessed through
a browser from anywhere that there is an Internet connection. Each
operator has a unique username and password. Any number of operators
can be logged in simultaneously.
Customer & Vendor Message Management -
There are separate inboxes for customers and for vendors. Saved,
sent and reply email messages are automatically stored within each
customer's or vendor's history for easy reference and lookup.
Advanced Find - Lookup customer and vendor
records by partial spelling of name, partial email address, or phone
number. Vendor lookup also includes drop down selector.
Quotes & Notes - Create customer records
and send quotes on the fly by email or by print/fax. Customizable
header and footer for quotes. Save quotes and add notes to customer
history. Quotes can then be converted to orders. This system is
ideal for sales related email correspondence and telephone sales.
Invoices - Create and send invoices to customers. eMailed invoices include a link for each customer to pay online. When an invoice is sent, an unpaid order is created. Unpaid orders can be managed through sales reports.
AutoBill Automated Recurring Bills can be created manually or automatically. To create one manually, first create a quote, then convert it to a bill and set the recurring bill cycle. To create recurring bills automatically, first create a billing template, then assign products to the billing template. When the products are ordered a billing cycle is automatically created.
Authorize.net ARB may be automatically set up from a billing template. Authorize.net billing templates work with your Authorize.net account, which must have ARB enabled. When ARB products are ordered and paid for through Authorize.net, an ARB is automatically created to charge the same credit card based on the billing cycle that is set in the ARB billing template.
Cross-referenced Order History & Vendor Purchase Orders
- Customer history, orders, products, vendors, purchase orders,
correspondence, notes, etc. are interrelated. In eMerchant, customer
orders and related vendor purchase orders are cross referenced both
directions so that related customer information can be looked up
from the vendor purchase order and visa versa.
Report Order Order Status, Purchase Orders, Vendor
Bills - Order status is reported and tracked at each step from
the initial receipt of the order from the customer until all of
the related vendor purchase orders are closed.
Purchase Orders - Vendor purchase orders are
automatically created from new customer orders when the new orders
for each vendor's products. Purchase orders are marked with the
date when status is changed from new to sent (unshipped), from unshipped
to shipped, from shipped to bill received, and from bill received
to date paid.
Reports - Purchase order status reports provide
a quick way to keep track of open orders. Vendor bill reports are
used to report cost of sales and also to mark bills when paid.
Announcements, Reminders, Convenience Links
- A common area of the page is on the left side. The store administrator
can publish an announcement, which is then seen by all operators.
Each operator can save reminders and add convenience links. The
reminders and convenience links are then seen by all operators.
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