PayPal IPN Not Received

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Payment is received through PayPal, but the order is not recorded within AShop and the receipts/notices are not received from AShop.

If the IPN is consistently not received (payment is received, but the order is not recorded and the AShop receipt is not sent), it is most likely caused by a misconfiguration in the PayPal.com profile settings.

1.	Under Profile, check the Payment Receiving Preferences. Set the preferences to not block any payments.

2.	Ensure that the email address used in AShop is the primary email address for the business or premier PayPal account.

3.	Check within PayPal.com to see if the previous payments that didn't record in AShop are listed with an "accept" link next to them. If the link is there, click on it and see if the order is then recorded and receipt sent.

If the IPN is received for most orders, but occasionally a customer doesn't receive a receipt...

1.	Check to see if the order was recorded within AShop. If it was, then the emailed receipt was probably blocked by a spam filter. Hotmail addresses are notorious for this.

2.

If the payment was received, but the order was not recorded within AShop, then it is likely that the IPN was not sent from PayPal. One thing to be aware of is that PayPal does not generate an IPN response when payment is made with an unverified international (non-US) PayPal accounts. BTW - The verification process is different for US and non-US. US is done by making deposits to a checking account and International accounts are verified by charging a credit card.